Newsletter: The Magnificent Mobile Office Hours
Insights for running a successful mobile office hours program, questions about disaster casework, and a recording of our webinar on agency management of casework. Plus, agency news and updates.
Anatomy of a Mobile Office Hours Program
A deep dive with the office of Senator Pete Ricketts [R, NE] on their mobile office hours program, including thoughts on managing the program, gathering data to support their decision-making, and evolving in response to feedback.
Newsletter: Hang in there, friends!
Resources for teams handling hurricane relief and Lebanon, and an upcoming webinar on agency management of casework. Plus, agency news and updates.
Two Possible Models for Disaster Casework Surge Capacity
Congressional staff face overwhelming workloads during disasters without additional support. Two solutions could reduce burnout, retain knowledge, and improve constituent services during crises.
Newsletter: It’s the Agencies, Silly.
Join us for a webinar on agency management of casework. Plus, casework-related hearings and agency news and updates.
Newsletter: Agency Oversight Hearing Season
Will we finally see movement on WEP/GPO reform? Plus, an upcoming webinar, casework-related hearings, and agency news and updates.
Newsletter: Get Your Flowers, Caseworkers!
Navigating the relationship between casework and communications, and agency news and updates.
Newsletter: Marking the Anniversary of the Afghanistan Withdrawal
Marking the anniversary of the Afghanistan withdrawal, responsible AI tools for casework webinar, and agency news you can use.
Casework Wins in FY 2025 Appropriations Bill
While not yet passed and enacted, the FY 2025 Senate Legislative Branch Appropriations Bill contains several big wins for casework and caseworkers.
Newsletter: Monster Agency News Week
Cyber defense training from R St and the American Governance Institute plus a ton of casework news and agency updates!
Newsletter: Summer Outreach Season
Webinars are back! Join us to talk about proactive outreach and working with state counterparts, plus casework news, agency updates, and more!
New Guidelines for Congressional Constituent Service Events: What You Need to Know
New guidance from the Committee on Ethics, Committee on House Administration, and Communications Standards Commission changes how Members of Congress can collaborate with community organizations on constituent service events.
Newsletter: An Unscientific Survey of Caseworkers
Back-of-the-envelope answers to basic questions about casework, casework news, agency updates, and more!
Who Does Casework for Congress? An Unscientific Survey
In an informal study, we analyzed Congressional staff titles associated with constituent services. revealing diverse roles and challenges in organizing casework, revealing diverse roles and challenges in organizing casework.
Newsletter: New Guidance on Hosting Joint Events
New outreach strategies unlocked for House caseworkers — and join us for an event to talk disasters!
Newsletter: Using Generative AI for Casework Good
AI Tools for casework plus a roundup of news stories affecting casework operations
Newsletter: Two BIG stories for Caseworkers
Major SSA overpayments changes, casework at the Supreme Court, and Congress in 50 years
Newsletter: Protecting Constituents
Plan to strengthen your casework and keep constituents safe.
Congress Must Address Constituent Service Vulnerabilities
Through constituent service, Members of Congress build public trust and create tangible improvements for constituents — but these interactions must be handled with great care, given the sensitive nature of information disclosed.
Newsletter: New Agency Connection Center and More
Direct File, FAFSA, EHR, payroll data…it’s a brave new world!