POPVOX Foundation hosts webinar for congressional caseworkers on listening for what’s important

Caseworkers bear witness to the stories of constituents experiencing the federal government, often in the most difficult and intimate moments of their lives. In this session, we took lessons from The Moth-style storytelling to consider what makes a compelling story and what storytelling can teach us about listening. Participants also learned how practicing the skills of a good story-listener or coach can help ground and de-escalate constituents, and how the stories we hear can build support for policy change.

For more webinars in our Casework Navigator series, visit popvox.org/casework.