Constituent Services & Casework: A Guide for State Legislative Offices
A practical guide for state legislative offices on building effective constituent services operations — from intake and case tracking to agency relationships and referrals. Covers staffing models, consent and privacy best practices, data use for oversight, and staff wellbeing in emotionally demanding casework roles.
Agency Changes Impacting Casework in 2025-2026
With the incoming Administration and leadership in both chambers signaling a willingness to undertake sweeping changes to the federal agencies, casework teams should prepare for significant increases in casework.
Anatomy of a Mobile Office Hours Program
A deep dive with the office of Senator Pete Ricketts [R, NE] on their mobile office hours program, including thoughts on managing the program, gathering data to support their decision-making, and evolving in response to feedback.