Newsletter: An Unscientific Survey of Caseworkers
Back-of-the-envelope answers to basic questions about casework, casework news, agency updates, and more!
Who Does Casework for Congress? An Unscientific Survey
In an informal study, we analyzed Congressional staff titles associated with constituent services. revealing diverse roles and challenges in organizing casework, revealing diverse roles and challenges in organizing casework.
Newsletter: New Guidance on Hosting Joint Events
New outreach strategies unlocked for House caseworkers — and join us for an event to talk disasters!
Newsletter: Using Generative AI for Casework Good
AI Tools for casework plus a roundup of news stories affecting casework operations
Newsletter: Two BIG stories for Caseworkers
Major SSA overpayments changes, casework at the Supreme Court, and Congress in 50 years
Newsletter: Protecting Constituents
Plan to strengthen your casework and keep constituents safe.
Congress Must Address Constituent Service Vulnerabilities
Through constituent service, Members of Congress build public trust and create tangible improvements for constituents — but these interactions must be handled with great care, given the sensitive nature of information disclosed.
Newsletter: New Agency Connection Center and More
Direct File, FAFSA, EHR, payroll data…it’s a brave new world!
Newsletter: It’s a good news week!
Upcoming event discussing the findings from American Ingenuity: Congressional Casework in the Afghanistan Withdrawal, casework news, and more!
Newsletter: Cheat Sheet for Fixing the IRS
Recording of Casework History webinar featuring Senate Associate Historian Daniel Holt, casework news, and and more!
Newsletter: Casework Hasn’t Always Been This Way
Upcoming webinar with Senate Associate Historian Daniel Holt, casework news, and and more!
Newsletter: End of Year Checklist
A checklist to guide you through the end-of-year casework tasks that will let you and your casework team start 2024 with a clean slate and fresh ideas.
Newsletter: Administrative burden with Don Moynihan + link roundup
Join us for the last in our series of webinars on Unpacking the Causes of Casework: Administrative Burden with Georgetown’s Inaugural McCourt Chair of Public Policy, Professor Donald Moynihan. Plus news you can use!
Newsletter: Spotlight on SSA
It’s been a busy week for the Social Security world, including a major hearing in the House Ways and Means Subcommittee on the growing backlog for disability benefits.
Unpacking the SSI/SSDI Hearing for Caseworkers
One of the most frustrating parts of casework is seeing the same cases come up over and over again. But the recent House Ways and Means Committee Subcommittee on Social Security focused on some of the most sticky, intractable problems of the SSI and SSDI programs.
Newsletter: Steady in the Chaos
If your office is seeing an uptick in threats, we have a safety guide; if you’re handling Israel/Gaza casework, we have resources; if you’re thinking ahead to November, we have a guide to preparing for a government shutdown. All that and a few agency updates you may have missed.
Newsletter: Resources for Israel/Gaza Casework
No matter how many times casework teams handle crisis situations, they are uniquely difficult every time. This week's newsletter rounded up a few resources for handling casework abroad, serving constituent needs at home, and taking care of yourselves through a difficult period of casework.
Casework is Ready for Innovation
Congressional tech modernizers, innovators, and legislative nerds gathered for the 5th Congressional Hackathon. Hosted by Speaker of the House Kevin McCarthy, House Minority Leader Hakeem Jeffries, and the House Chief Administrative Office, the event focused on ideas and works-in-progress for how tech can streamline Congressional operations and make Congress a safer, more efficient, and more enjoyable place to work.
Newsletter: Getting Ahead of a Shutdown
Depending on the nature of a shutdown, casework teams can expect a significant increase in inquiries from constituents facing delays from agencies operating on minimum capacity and/or requests for assistance and information from federal employees furloughed.
Preparing for Casework in a Government Shutdown
Lapses in government funding have happened with enough regularity that it is good practice for Congressional offices to have a plan in place for navigating the challenges of continuing their own operations and serving constituent needs. This guide is a quick starting point for offices to plan ahead.