POPVOX Foundation hosts webinar on championing implementation vs. policy

Every government program starts with good intentions—it’s how they’re carried out that can make them fail in big ways or in small ways that add up.

Jennifer Pahlka has been at the forefront of the push to reimagine government technology, and her new book, Recoding America, is an argument for seeing policy and implementation as coequal parts of governing—with stories and core concepts that will resonate for every caseworker. While caseworkers are part of the branch in charge of policy, casework experience is all about implementation: how do good policy ideas become complicated and counterproductive as they’re filtered through agencies?

Jennifer has argued that every policymaker should have experience in government customer service positions. This webinar will discuss how caseworkers and other frontline implementation experts can and must leverage that expertise to reimagine government service for the 21st century.

For more webinars in our Casework Navigator series, visit popvox.org/casework.