A Journalist’s Guide to Covering Congressional Casework is a quick reference for journalists covering casework stories, covering typical Congressional office procedures for casework, the history and legal background for casework, and questions to ask around specific pitches or stories.

One of the hardest things about getting up to speed as a new caseworker is learning the different contacts and practices for each individual agency in responding to casework requests.

Finding productive ways to coordinate with your state and local counterparts is not only important for handing cases off between jurisdictions, but can also help both sides more efficiently balance casework and outreach.

With recent changes to House Ethics rules allowing for more cohosted constituent service events, many casework teams are exploring creative strategies to reach constituents and spread the word about their services. But do these work?

Anne Meeker, POPVOX Foundation’s Deputy Director, appeared on The Lawfare Podcast to discuss American Ingenuity: Congressional Casework in the Afghanistan Withdrawal.

On January 17, 2024, POPVOX Foundation kicked off the Casework Navigator webinar series with special guest Daniel Holt, Associate Historian from the Senate Historical Office. This event put modern casework in context, exploring how we got here, and what we can learn from previous iterations of casework to chart the future of democratic representation in America.

Don Moynihan, McCourt Chair at the Georgetown McCourt School of Public Policy, has pioneered the study of administrative burden, including new language and frameworks to understand the types of costs associated with navigating complex bureaucracies. This webinar offered caseworkers a deeper understanding of the root problems behind common casework inquiries, and ideas for tracking types of casework and articulating casework challenges to policy staff.