The State of Congressional Casework: A Survey and Landscape Analysis
Congressional casework, the process of helping constituents resolve problems with federal agencies, now consumes 15-20% of every Member office's staff capacity. Rising demand, agency responsiveness gaps, and caseworker professionalization are reshaping the field, with new infrastructure like CaseCompass pointing toward institutional reform.
Constituent Services & Casework: A Guide for State Legislative Offices
A practical guide for state legislative offices on building effective constituent services operations — from intake and case tracking to agency relationships and referrals. Covers staffing models, consent and privacy best practices, data use for oversight, and staff wellbeing in emotionally demanding casework roles.
The Long Road to Change: How Caseworkers Helped Build the Future of Congressional Data
This week, the House Digital Services team, under the Chief Administrative Officer, at the direction of the Committee on House Administration's Subcommittee on Modernization and Innovation, released their unified data schema for Congressional casework tracking and analysis, representing an enormous step forward for casework.
Casework Notes on the One Big Beautiful Bill Act
The sweeping One Big Beautiful Bill Act enacts major changes, many of which may impact Congressional caseworkers’ caseloads in the months and years ahead.
Addressing Longstanding Challenges with the VA Offices of Congressional and Legislative Affairs (VA-OCLA)
VA’s Congressional casework office is severely understaffed, delaying urgent inquiries and undermining oversight. Despite rising budgets, resources aren’t reaching casework functions. Congress has clear tools to demand accountability and ensure veterans get the help they need.
Newsletter: Caseworkers and Field Reps Take DC
A recap of our “Closing the Feedback Loop” panel recap, ICE updates, and casework-related agency news!
Closing the Feedback Loop: Key Takeaways for Building Better Casework-Policy Collaboration
On June 24, POPVOX Foundation’s Casework Navigator program partnered with the Niskanen Center’s State Capacity team to host a panel discussion for Hill staff on how caseworkers and policy staff can collaborate to leverage constituent services data and insights in policymaking.
The Case for Casework
Casework strengthens Congressional oversight, builds constituent trust, and supports a more resilient institution. POPVOX Foundation Deputy Director Anne Meeker, a former caseworker, outlines strategies to support caseworkers, modernize tools, and turn constituent insights into actionable policy.
Newsletter: People Are Talking About Your Work
A panel discussion and reception for caseworkers and legislative staff, plus a ton of agency news and updates.
Newsletter: Sorting the Real from the Possible from the Unlikely
A series of webinars to help you understand how your constituents and your casework operations might be impacted by proposed and pending changes. Plus a reception to celebrate caseworkers!
Newsletter: Meet our Newest Fellow
Save the date for our casework happy hour, plus tons of casework news and agency updates.
Newsletter: Sometimes, it’s okay to laugh
Post-traumatic resilience, two upcoming immigration casework webinars, and a casework news and agency updates roundup.
Newsletter: Casework Feels Hard Because It *Is* Hard
Registration open for two immigration webinars, plus a ton of casework news and agency updates.
Newsletter: What If Casework Worked Differently?
Casework news, agency updates, and a reminder to join us for a webinar with a former VA Congressional liaison.
Newsletter: No injunction can stop us from caring about casework
An upcoming webinar on Congressional liaison work, plus tons of casework news and agency updates.
Newsletter: Looking Back on Pandemic Casework
Acknowledging the 5-year anniversary of COVID-19 and reflecting on the incredible work of caseworkers to support constituents in that tough period. Plus, all the usual casework news and agency updates.
Newsletter: Keeping Track of Agency Changes
Recommendations for strengthening casework, a new format for our agency news roundup, and we unpack some of the question marks around what’s going on at CFPB.
Newsletter: Liaisons Leaving? Grants Questions?
A new resource for journalists covering Congressional casework. Plus, a ton of casework news and agency updates.
Newsletter: Managing the Permanent Casework Crisis
A recap of our Social Security casework webinar with National Organization of Social Security Claimants’ Representatives CEO David Camp. Plus, all the usual casework news and agency updates.
Newsletter: Staying Focused on What You Can Control
Join us for a webinar on Social Security casework next Wednesday at 1 PM with National Organization of Social Security Claimants’ Representatives CEO David Camp. Plus, tons of agency news and updates.